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TrustBank · 1 day ago

Experienced Assistant Branch Manager

Olney, IL

Full-time

Onsite

Mid Level

$44K/yr - $55K/yr

TrustBank is seeking an Experienced Assistant Branch Manager for their Parkside location in Olney, IL. The Assistant Branch Manager will work directly with the Branch Manager to oversee branch operations, provide leadership, and ensure excellent customer service and compliance with regulations.

Financial ServicesVenture Capital

Responsibilities

Supervise the Branch in the absence of Branch Manager

Open/Close branch as needed

Open new accounts and perform account changes/updates

Handle/Follow up on customer questions and support

Oversee teller line and drive-up area to ensure all transactions are done accurately

Assist in hiring, training, and coaching employees of the branch

Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and at-large ATM offerings

Maintain a comprehensive knowledge on policies, rules, and regulations

Insure that every employee within their Bank represents the vision and mission of TrustBank while setting the tone for the culture within their location

Coach less experienced staff on a regular basis

Oversee staff scheduling

Help support lenders at the branch by assisting in collecting documents to assist the loan process

Attend meetings as needed/required

Participate in community events supporting the bank’s visibility and outreach

Perform other duties as assigned

Qualification

Banking experienceCustomer serviceProblem-solving skillsCommunication skillsTime management

Required

Strong frontline experience in a bank branch

Effective problem-solving and decision making skills

Excellent probing and listening skills to uncover customer needs

Excellent interpersonal, verbal and written communication skills

Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

Attention to detail and a strong acumen for consumer financial information

Strong time management and follow-up skills

Presents him/herself in a professional manner