Take2 Consulting, LLC · 1 day ago
Technical Support Specialist
New York, NY
Full-time
Onsite
New Grad, Entry LevelTake2 Consulting, LLC is seeking a Technical Support Specialist to support the Department of Veterans’ Affairs. The role involves performing installation, configuration, maintenance, and troubleshooting tasks in support of IT customers at various Veterans' Administration facilities.
ConsultingLegalManagement Consulting
No H1B
Security Clearance Required
Responsibilities
Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers
Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now
Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes
Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
Provide user management account support where Elevated Privileges (EP) may be required
Perform software application installation and configuration based on change order instructions
Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision
Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools
Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
Ability to troubleshoot problems and issues identified by customers and implement corrective actions
Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed
Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary
May occasionally answer door and escort personnel as needed
The person in this position needs to frequently traverse around the site campus transporting equipment to various office buildings. Position also requires occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). In addition, they may frequently position self to maintain computers/pull cords under desks and in server closets
Qualification
Required
Technical Bachelor's Degree (STEM)
Ability to troubleshoot problems and issues identified by customers and implement corrective actions
Perform installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers
Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool
Track and document all system changes, problems, issues, and work tasks within Service Now
Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices
Perform imaging, desktop support, adds/moves and changes
Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
Provide user management account support where Elevated Privileges (EP) may be required
Perform software application installation and configuration based on change order instructions
Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision
Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools
Perform inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
Perform general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes
Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary
The person in this position needs to frequently traverse around the site campus transporting equipment to various office buildings
Position also requires occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance)
They may frequently position self to maintain computers/pull cords under desks and in server closets
Company
Take2 Consulting, LLC
Tech evolves. Industries shift. Take2 ensures your team moves with it.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Serge Khoury
Founder & Managing Partner
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