TalentPop App · 1 day ago
French-English Customer Support Associate
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is a company that values customer support and human connection. They are seeking a French-English Customer Support Associate to assist customers from French-speaking regions through voice calls and live chat, ensuring positive experiences and building trust.
Information Technology & Services
Responsibilities
Deliver timely, friendly, and accurate support in French and English via calls and chat
Troubleshoot customer issues and guide them through solutions step-by-step
Log all customer interactions accurately
Identify trends and share feedback to improve processes
Collaborate with your team to stay updated on priorities
Represent the brand with care, professionalism, and patience
Qualification
Required
Fluency in French and English (spoken and written)
At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
Calm under pressure and solution-oriented
Strong attention to detail and a genuine desire to help people
Comfortable working remotely and collaborating with a distributed team
Laptop or desktop with an i5 processor or higher
Stable internet connection (15 Mbps upload/download or faster)
A quiet, dedicated workspace for calls
Preferred
Experience with bilingual customer support is an advantage
Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
Benefits
Permanent remote work—work from anywhere
Competitive pay with annual reviews
Paid time off to recharge
Monthly health stipend
Performance bonuses based on KPIs
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase