Maximus · 1 day ago
Quality Assurance Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expMaximus is currently hiring for a Quality Assurance Manager to support the Arkansas No Wrong Door project. The role involves overseeing the daily operations of the Quality Assurance team and establishing efficient business partnerships to achieve business goals.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Oversee the day-to-day functions of the Quality Assurance (QA) department
Manage an effective quality assurance program that monitors and resolves issues before they become problems
Supervise the development and regular update of policies and procedures
Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers
Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements
Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures
Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution
Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department
Qualification
Required
Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
Must be willing and able to travel up to 25% of the time as business need dictates
Lean Six Sigma experience with a minimum of Yellow Belt Certification required
Experience managing direct reports remotely required
Experience with designing, implementing and reporting customer satisfaction surveys required
Experience with standardized quality tools required
Experience with call and voice monitoring platforms required
Experience with a large-scale telephony system required
Experience with Client Relationship Management (CRM) platforms required
Experience with contract compliance and quality platforms required
Experience with statistical processes required
Premium contact center billing experience required
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
Must currently and permanently reside in the Continental US
Preferred
Financial experience with Oracle
Benefits
Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase