Crane Authentication (NXT) · 1 day ago
Manager, Customer Success
Meridian, ID
Full-time
Onsite
Mid, Senior Level
5+ years expCrane Authentication is the world leader in brand authenticity and integrity, serving leading brand owners and governments. The Manager, Customer Success will lead a team to deliver business outcomes and high-quality managed services, driving operational excellence and improving customer experience across the US region.
Business DevelopmentCyber SecuritySecurity
Responsibilities
Build high-performance culture focused on collaboration, accountability and continuous improvement
Manage escalations to provide the best support for clients
Analyzes complex, multi-dimensional problems, creating innovative results-oriented solutions for clients
Drive improvements through root-cause analysis, corrective actions, and standardization of best practices
Partnering to lead initiatives that improve service quality, efficiency and scalability
Provide structured feedback for Product and Operations based on customer insights and service requirements
Support projects focused on improving tools, workflows and customer facing programs
Builds strong, collaborative long-term working relationships with both internal and client personnel to achieve results
Contributes to the delivery of support requirements within the function for new and existing products, tools, processes and strategic initiatives
Acts as a resource within the Client Success Organization while demonstrating a positive influence on departmental values and initiatives
Qualification
Required
Bachelor's degree required or equivalent years of experience in lieu of degree
Experience in supporting and managing a team
5+ years of work related experience with emphasis on delivering services to clients
Strong organizational and communication skills
Experience with people leadership, mentoring and/or service team management
Ability to collaborate effectively across teams and manage multiple priorities
Excellent oral and written communication and group presentation skills with the ability to effectively communicate cross-departmentally
Desire and ability to work in a fast-paced and entrepreneurial environment that requires detail orientation and follow through
Self-motivated as well as possess the ability to motivate others within a team
Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
All prospective employees must pass a background screening check prior to commencing employment
Preferred
SaaS company experience preferred
International experience or cultural awareness is a plus
Benefits
Company-sponsored wellness programs
Volunteer opportunities
Regular team building and engagement events
Learning and development opportunities
Company
Crane Authentication (NXT)
Crane Authentication specializes in authenticity, empowering our customers to take decisive action using trustworthy, data-driven insights.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase