Apply on Employer Site

Saxbys · 1 week ago

Leadership Training Specialist

Philadelphia, PA

Full-time

Onsite

Mid Level

Saxbys is a company focused on providing effective support to its cafe operations. The Leadership Training Specialist will lead and develop teams in high load cafes, ensuring they meet Saxbys’ standards of high performance through training and support.

CateringCoffeeFood and BeverageRestaurantsRetail

Work & Life Balance

Responsibilities

Foster positive relationships with SCEOs/current team members in the cafe

Hold team members accountable by using Coaching and Counseling forms effectively

Increase productivity and efficiency within the cafe

Effectively communicate with SCEOs in regard to the following:

Shifts worked in the cafe

Cafe product needs and OOS

Team member progress and trainings you have conducted

Promotions/C&C forms needed

Facilities needs

Lead the HQ level wraparound in cafe support for each assigned cafe

Assigned cafes will include travel to any existing Saxbys cafe or upcoming new cafe openings

Travel will typically include 80% of the week onsite

There is potential for staying onsite for up to 10 consecutive days on an event basis (e,g, cafe grand opening training)

Comp time would be granted to offset working time for any of these instances

Assume full responsibility of the cafe and all admin tasks if the cafe is without a SCEO or Cafe Ops Manager

In-cafe time will include days, nights, and weekends depending on the needs of the cafe

Serve as a liaison between cafes and the cafe ops team

Develop a situation assessment + action plan at the kickoff of every café assignment in order to set expectations for oneself and the café team

Develop and implement action plans for a cafe that score below passing on any Cafe Quality Service Review

Support effective and efficient roll out of new products in the cafe

Read and master roll out guidelines and plans

Shadow team members on new procedures and steps for new products

Ensure quality is maintained in accordance with roll out guide standards for new products

Set the expectation for Team Lead & Trainer hours coverage at the onset of each café assignment, and then subsequently lead the hiring, training, and development to meet that metric

Interview and hire both hourly and salary team members based on cafe needs

Communicate with new team members before and after onboarding and training

Complete training shifts with new/current team members in the Hospitality, Barista, Culinary, and Team Lead roles

Coordinate scheduling with SCEOs (when applicable)

Follow training guidelines to ensure excellent training experience for all team members

Complete all pre and post training administrative work including trainee assessments

Develop current team members

Facilitate promotions

Delivering Coaching and Counseling forms as needed

Travel required up to 80% of the time

Valid Driver's license

Reliable transportation

Travel days and time off

Competitive comp time/time off

Days off can be combined and saved for a later date if necessary because of work requirements

Comp time cannot exceed 5 days being used consecutively

Cafe visits may require you to be onsite for up to ten days in a row

Qualification

Leadership TrainingFood & Beverage ManagementCoachingCounselingSaxbys Standards KnowledgeEffective CommunicationTeam DevelopmentCompassionPatienceFlexible Schedule

Required

Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities

Food & Beverage Retail management and training experience

Demonstrate compassion and patience for new team members through their development

Effective verbal and written communication skills required

Thorough knowledge of Saxbys standards and procedures

Flexible schedule including early morning, night, and weekend availability

Able to stand, walk, and smile for extended periods of time

Able to stoop and kneel

Push, pull, lift, or carry up to 35 lbs

Ascend and descend ladders, stairs, ramps

Preferred

Saxbys' experience highly preferred

Benefits

Competitive comp time/time off

Days off can be combined and saved for a later date if necessary because of work requirements

Comp time cannot exceed 5 days being used consecutively

Company

Saxbys

Glassdoor3.9

Saxbys is a national education company – disguised as a coffee company – on a mission to Make Life Better by supporting and empowering the next generation of leaders and entrepreneurs through experiential learning.

Founded in 2005