Elementar Americas · 3 days ago
Field Service & Installation Engineer - Midwest Territory
Wichita, KS
Full-time
Hybrid
Mid Level
$65K/yr - $90K/yr
3+ years expElementar Americas, Inc. is a leading manufacturer of analytical instruments based in Ronkonkoma, New York. The Field Service & Installation Engineer will be responsible for the repair, maintenance, and installation of Elementar products, as well as providing training and support to customers.
BiotechnologyMachinery ManufacturingManufacturing
Responsibilities
On-site installation, validation, repair, and maintenance of Elementar products—including elemental analyzers and peripherals
Providing technical training to customers, technical support personnel and service engineers
Accurate documentation and reporting of all repairs and product failures and, when applicable, providing design change and improvement recommendations
The maintenance and control of the engineer's spare part inventory in accordance with the administrative policies
Providing customers and other personnel necessary support and documentation required to effect instrument repairs, maintenance, and installations
Travel as required to provide service support to customers and other company personnel
Ensure timely submission of all necessary reports and other required paperwork
Promote sales of Service Contracts and Warranty Extensions
Qualification
Required
Bachelor's degree in Engineering, Chemistry, Biology, Geology or similar scientific field is required
3-4 years of experience with analytical instrumentation, with an applied knowledge of elemental analyzers
Effectively communicate with customers and support staff in person, via phone or email
Ability to produce clear and concise maintenance documentation
Travel approximately 75% with valid driver's license and passport
Experienced working with a CRM system and the MS Office Applications
Ability to work from home office to provide remote technical support
Ability to lift up to 60 lbs
Preferred
Graduate degrees preferred
Benefits
Comprehensive health benefit package
Retirement savings account with a company match
20+ vacation days and 11 paid holidays
Paid leave of absences
Remote/Hybrid environment, working from home and in the field
A rewarding and exciting position including long-term growth and development potential
Opportunity to work in an open and dynamic team, with flat hierarchies and short coordination channels
Company
Elementar Americas
Elementar Americas offers instruments and support for CHNOS elemental analysis, stable isotope analysis, and optical emission spectrometry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase