Great Lakes Bay Health Centers · 1 day ago
Front Desk Receptionist
Bridgeport, MI
Full-time
Onsite
Entry Level
1+ years expGreat Lakes Bay Health Centers is seeking a Front Desk Receptionist to provide excellent customer service and manage patient interactions. The role involves patient check-in/check-out, insurance verification, and scheduling appointments while ensuring a smooth workflow in the medical office.
DentalHealth CareHospitalMedicalService Industry
Responsibilities
Greet patients warmly as they arrive, ensuring a positive experience
Collect and verify patient information, including demographics and insurance details
Schedule appointments, manage cancellations, and reschedules as necessary
Process patient co-payments and payments for services rendered
Direct patients to appropriate areas within the facility
Verifies insurance coverage, identifies copay information and PCP assignment
Facilitates PCP reassignment by following PCP change process as necessary
Documents insurance information in EMR
Communicates sliding fee process to all patients as needed
Conducts income determinations and assigns payment category and updates patient information in EMR
Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording and updating personal and financial information at each visit
Responsible for scanning paper forms into the EHR in a timely manner
Assures prompt communication and follow up with clinical inbox tasks
Coordinate appointments, referrals, and follow-up visits for patients
Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow
Arrange interpreter services or other accommodations for patients as needed
Collects fees which are the patient responsibility at the time of visit and issues a receipt
Sets up payment plans as necessary
Responsible for safeguarding monies collected
Accurately completes deposits and paperwork daily
Maintains accurate cash drawer balance
Submits required documentation to Finance
Accurately and completely enters data in computer in accordance with GLBHC billing policy
Follows Front Desk Manual for procedures
Employs excellent customer service skills during all interactions with patients and visitors
Professionally and appropriately answers telephones or routed calls promptly
Screens calls to determine where they are to be directed or how they need to be handled
Assist with orientation of medical assistants, students and other personnel as assigned
Qualification
Required
High school diploma or equivalent required
One (1) year previous experience in medical office or clinic setting
Basic medical terminology and medical insurance processing experience
Typing, filing, computer, telephone etiquette and answering skills
Critical thinking skills essential
Ability to respond appropriately and consistently to managerial directives
Able to multitask, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner
Flexible and able to function in a team setting
Ability to respond appropriately to all patients
Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently
Company
Great Lakes Bay Health Centers
Great Lakes Bay Health Centers is a hospital & health care.
501-1000 employees
H1B Sponsorship
Great Lakes Bay Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Lee Gordon
Chief Operating Officer
Jeff Larsen (he/him)
Chief Growth and Development Officer
Recent News
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