Employee Navigator · 1 day ago
IT Systems Administrator
Bethesda, MD
Full-time
Onsite
Mid, Senior Level
$80K/yr - $120K/yr
3+ years expEmployee Navigator is a rapidly growing SaaS insurance and HR technology company recognized as one of The Washington Post’s Top Workplaces. The IT Systems Administrator will oversee IT operations and systems administration, focusing on improving workflows, managing devices, and enhancing IT security and efficiency.
Employee BenefitsEnterprise SoftwareHuman ResourcesInformation TechnologyInsurTechSaaSSoftware
Hiring Manager
Boone Constantinides
Responsibilities
Take ownership of IT operations, systems administration, and technical projects for the Bethesda office, with a focus on improving and maturing operational processes
Serve as an escalation point for remote and on-site technical issues, supporting IT Specialists and guiding them through complex troubleshooting
Lead management of Intune, Apple Business Manager, and other MDM platforms, including device compliance, configuration policies, and deployment workflows
Develop and refine device provisioning processes for macOS and Windows, leveraging automation, scripting, and modern management practices
Provide advanced support through the ticketing system, focusing on root-cause analysis, long-term remediation, and documenting solutions for the broader team
Oversee onboarding and offboarding workflows, improving account creation, access provisioning, and device setup
Maintain and enhance hardware lifecycle management, including inventory systems, procurement processes, and device retirement plans
Administer corporate Microsoft 365 and Azure environments, including user identity, access controls, conditional access, licensing, and security configuration
Create, update, and improve IT documentation, playbooks, and technical standards to support a consistent and scalable IT environment
Research and evaluate new tools, technologies, and best practices; propose and implement improvements to enhance security, reliability, and efficiency
Support office infrastructure such as networking, cabling, Wi-Fi troubleshooting, and AV systems, stepping in for more complex or advanced tasks
Assist with configuration and maintenance of enterprise switches, firewalls, and network appliances as needed
Support office expansions or relocations by helping plan and coordinate IT infrastructure setup, device deployment, and connectivity requirements
Assist with projects at other office locations (occasional travel required)
Collaborate closely with Security, Engineering, HR, and other teams on cross-functional initiatives, providing system expertise and guidance
Qualification
Required
3–5 years of experience in IT administration, systems support, or similar technical roles
Experience working in an ITSM tool or ticketing system
Strong hands-on experience with Microsoft 365 and Azure AD administration, including identity management and security configuration
Experience managing devices at scale using Intune, Apple Business Manager, and MDM platforms (macOS and Windows)
Proficiency with PowerShell for automation, reporting, and system configuration
Experience supporting and troubleshooting macOS and Windows hardware, conferencing tools, and peripherals
Ability to mentor and guide IT Specialists and elevate the team's overall technical capability
Strong customer service and communication skills, including the ability to support executives with a polished, white-glove approach and to understand needs even when not expressed directly
Willingness to assist with basic tasks when needed while maintaining focus on broader system and process improvements
Ability to learn new technologies quickly and adapt processes accordingly
Solid understanding of RBAC, IAM, MFA, conditional access, and modern identity and access security
Proven ability to identify opportunities for automation, process improvement, and workflow optimization
Working knowledge of IT security principles, risk vectors, and common vulnerabilities
Company
Employee Navigator
Employee Navigator builds all-in-one benefit, HR, and compliance software
51-200 employees
H1B Sponsorship
Employee Navigator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$134MKey Investors
JMI Equity
2025-08-04Secondary Market· $100M
2021-01-12Private Equity· $34M
Leadership Team
George Reese
President & CEO
Recent News
2025-09-24
Company data provided by crunchbase