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Ascentra Credit Union · 1 day ago

Training & Development Specialist

Home Office - Bettendorf, IA 52722

Full-time

Hybrid

Entry Level

$22.55/hr - $29.04/hr

1+ years exp

Ascentra Credit Union is seeking a Training & Development Specialist who will design, deliver, and support learning experiences to enhance staff performance and improve the member experience. The role includes facilitating training sessions, developing engaging content, and managing the Learning Management System (LMS).

Financial Services

Responsibilities

Organizes and conducts the end-to-end training of new employee orientation to ensure staff are well prepared and confident in their roles

Facilitates in-person and virtual training for member facing employees to improve the member experience and develops ongoing training based on policy, process, procedure, program, and product updates

Develops engaging training materials and eLearning content for all staff using department tools and programs ensuring instructional content aligns with organizational goals

Responsible for the LMS administration, scheduling and assigning courses, managing user access, and making system updates as needed to ensure accurate and efficient operation

Assists in evaluating, maintaining, and improving processes, procedures, and other training materials

Collaborates with the training team to identify, research and develop the member experience and staff development needs

Travel throughout the various branches as needed to train and support the development of member facing staff

Abide by lending authority as designated by policy

Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence

Promote products and services

Attend all meetings as required

Maintain clean and professional work area and appearance

Maintain positive public relations and promote credit union within the community

Complete educational programs as required

Perform the following commitments of service to each and every member at all times: Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. Keep a smile in my voice as well as on my face. Answer the telephone by the third ring. Call people by name and thank them. Give people my full and undivided attention; focus on the person face to face and on the telephone. Take responsibility for solving the individual's problem instead of referring it to someone else. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. Follow through on necessary action(s) to be sure the problem is solved. Know that what's important is not only who or what created the problem but how the problem can be corrected. Protect confidential information

Other duties as assigned

Qualification

Public speakingLearning Management System (LMS)Presentation skillsCredit Consumer lawsCredit union operationsAnalytical skillsSellCash handlingCommunicationOrganizational skillsDecision makingTeam playerAdapt