Randstad Digital Americas ยท 1 day ago
Help Desk
Charlotte, NC
Contract
Onsite
Senior Level
$26.33/hr - $31.33/hr
6+ years expRandstad Digital Americas is looking for candidates with a robust background in technical support to provide assistance to employees, contractors, and consultants. The role involves answering technical phone calls, providing entry-level support for applications and databases, and monitoring production systems for issues.
Information Technology & Services
Responsibilities
Looking for candidates with 6+ years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
Candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!
With oversight, provides entry level production and non-production support of applications and databases for software
Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness
Executes technical procedures to resolve production & non-production issues
Evaluates systems and processes in an effort to resolve technical problems
Implements effective solutions for break/fix issues
Develops knowledge of enterprise Systems
Demonstrates understanding and knowledge of client needs, concerns and challenges
Updates production and non-production support documentation and adheres to ITIL practices
Qualification
Required
Robust background in technical support (preferably phone support)
6+ years of technical support experience (preferably phone support)
Ability to provide technical support to employees, contractors, and consultants
Ability to answer initial technical phone calls and open tickets for 1st or 2nd level support
Entry-level production and non-production support of applications and databases for software
Monitor production systems for alerts, outages, and system issues
Seek continuous improvements for applications, processes, support methods, and team effectiveness
Execute technical procedures to resolve production & non-production issues
Evaluate systems and processes to resolve technical problems
Implement effective solutions for break/fix issues
Develop knowledge of enterprise Systems
Demonstrate understanding and knowledge of client needs, concerns, and challenges
Update production and non-production support documentation and adhere to ITIL practices
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase