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CLEAR · 1 day ago

Operations Manager (EWR)

Newark, NJ

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

CLEAR is a company focused on creating frictionless experiences through its identity platform, serving over 30 million members globally. The Operations Manager will lead the daily operations at the airport, ensuring compliance with security policies while coaching and developing a team of Ambassadors to achieve customer service and sales goals.

BiometricsFacial RecognitionIdentity ManagementSecurity

No H1B

U.S. Citizen Only

Responsibilities

Spend 60% of time on the floor in a customer-facing environment at the airport

Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity

Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales

Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development

Coach, mentor, and train the team to meet sales and customer service goals and standards

Assist with employee relations matters & investigations as needed

Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance

Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

Qualification

Customer serviceSales managementLeadership experienceEmployee engagementTechnology proficiencyCompliance adherenceInterpersonal skillsOrganizational skillsMentoring

Required

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)

Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others

Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment

Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards

Proficiency in using technology daily in your work

Required to successfully complete a government background investigation

Ability to stand/walk for extended periods of time

Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Benefits

3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays

$100 monthly wellness stipend for health and fitness-related expenses

401k Retirement Plan with company match

Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits

Family Planning benefits through KindBody

Paid Parental Leave

Family, Military & Bereavement Leave Program

Emotional Well Being Assistance

Ongoing training & development programs to grow & advance your career with a growing company!

Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!