NEOGOV · 2 days ago
Lead Tax Assistant
Winston-Salem, NC
Full-time
Onsite
Mid Level
$43K/yr - $49K/yr
3+ years expNEOGOV is looking for a Lead Tax Assistant to join Forsyth County's Tax Administration Department. This role involves coordinating office operations related to tax collection and providing customer service while ensuring accurate record-keeping and quality control. The Lead Tax Assistant will also train staff and monitor various tax-related activities and compliance with policies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinates Collections counter coverage and performs related activities
Plans and assigns work and schedules and projects in accordance with established tax office policies and deadlines
Works closely with management to identify and prioritize tasks and identify areas for improvement
Train tax assistants and senior tax assistants in the unit regarding processes, changes and when re-training or improvement is needed
Monitors the collection of current, delinquent, and pre paid taxes, fees, and fines and handles more complex situations
Monitors the collection of various revenues and ensures special payments like garnishment and Debt Setoff are handled properly
Participates in establishing policies and procedures
Ensures all collections of moneys are processed expeditiously and applied in accordance with established policies and procedures
Ensures that an accurate and thorough record/audit trail of all collections processed is maintained; provides reporting regarding the distribution of revenues to the appropriate jurisdictions
Responsible for monitoring the listing, valuing, and data entry of all types of personal property which includes the state registered motor vehicle system
Involved with maintaining the ownership, listing, and data integrity of all types of taxable property, including deed transfers, researching obituaries, maintaining current mailing addresses and identifying areas that need more research by real estate appraisers or other tax appraisal staff
Provides support during peak collections periods by answering phones, counting money, covering the counters, and working mail
Other duties as assigned
Qualification
Required
High School graduate or GED with a minimum of three years experience in tax administration
Must successfully complete the School of Governments Tax Listing and Assessing course (if working in the records management section) or the Property Tax Collection Law course (if working in the Collections section) within 2 years of obtaining the position
A valid drivers license is required
Ability to train others
Ability to maintain accurate records and balance accounts
Ability to use calculator, valuation manuals for personal property, fax machine, scanners, printers, copiers, and mail opening machine with record count
Ability to effectively interact with employees and constituents
Ability to work as part of a team
Ability to interpret and implement regulations, policies and procedures
Must be skilled in the use of tax software systems and have ability to train and answer most questions regarding the operation of these systems
Skilled in the use of a standard PC with Windows Operating System DOCUWARE (scanning software) NC PTS (Property Tax System Software), NC VTS (Registered Motor Vehicle Tax System), STARS - State Vehicle Registration system, MLS (Real estate sales software), Microsoft Office Suite, Google Docs, Sheets and Slides
Working knowledge of statutes and policies governing the listing and collection of taxes and the collection of other revenues and issuance of permits
Must have good time management skills, with the ability to prioritize and multi-task
Must be able to adjust to change and modifications in tasks or schedule
Ability to effectively communicate with supervisors, peers, subordinates and customers, by telephone, in writing, or in person
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase