Palmer College of Chiropractic · 1 day ago
IT Support Analyst
20 - Florida Campus - Port Orange, FL 32129
Full-time
Onsite
Entry Level
2+ years expPalmer College of Chiropractic is seeking an IT Support Analyst to join their Technical support team. This role is responsible for resolving computer hardware and software issues, managing AV equipment, and providing training and support for academic technologies.
EducationFitnessHealth CareHigher EducationMedical
Responsibilities
Maintain, analyze and repair hardware and software systems
Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings
Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified
Set up and configure new systems, new applications and assist in the management of all the College’s current application upgrades
Coordinates activities in support of user training and assistance requests for all programs
Trains users in learning new College provided applications and assists in problem-solving for applications issues
Maintains records, logs and reports of assistance
Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity
Tests new software applications and recommends purchases where required
Update the Knowledge Base with solutions as appropriate
Perform other duties as assigned
Qualification
Required
Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally
Ability to perform multiple assigned duties with time pressures and frequent interruptions
Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information
Ability to work independently and autonomously and concentrate for extended periods of time
Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception
Ability to analyze and resolve difficult problems
Ability to work various hours, including weekends and evenings as job requires
Associates degree in Computer Science, Microcomputer Applications or related field
Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience
Perform sedentary to light work in a ventilated, lighted and temperature controlled office setting
Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday
Repetitive movement of hands and fingers, typing and/or writing
Lift and carry a minimum of 25 pounds
Benefits
Paid Time Off annually – 10 vacation days; 12 sick days; 16 holidays
Health Benefits - Health, Vision, Dental insurance, flex spending, Health Savings Account
Retirement - Invest 4% and earn up to 12% after 1 year and immediate vesting
Free Chiropractic care for employees and their dependents
Health/Wellness Plans offered to you and your spouse
Variety of Voluntary Insurance plans available
Company
Palmer College of Chiropractic
Palmer College of Chiropractic is the first and largest chiropractic college in the world.
1001-5000 employees
H1B Sponsorship
Palmer College of Chiropractic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jennifer Randazzo
Vice Chancellor for Finance/CFO
Mark Wiseley
Senior Director of IT (CIO)
Recent News
Cool Springs Chiropractic
2025-09-09
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