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Signode · 1 day ago

Sr. Field Service Technician

Houston, TX

Full-time

Hybrid

Mid, Senior Level

$35/hr - $39/hr

4+ years exp

Signode is a company that provides comprehensive services for industrial equipment. They are seeking a Sr. Field Service Technician to install and service general-purpose equipment while ensuring customer satisfaction and safety compliance.

ManufacturingPackaging ServicesPlastics and Rubber ManufacturingWarehousing

Hiring Manager

Alexandra Bates

Responsibilities

Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation

Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system

Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions

Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment

Technical support and training to Signode Technicians

Monitor and manage their schedule service calls for accuracy and completion

Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts

Make adjustments and test for proper operation on designated equipment assigned

Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment

Proactively report and follow up on potential unsafe conditions and suggest effective solutions

Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions

Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering

Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers

Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals

Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives

Prepare comprehensive, non-conformance reports and service bulletins

Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment

Qualification

Electrical backgroundMechanical backgroundPLC knowledgeBlueprint interpretationMicrosoft OfficeTechnical trainingCustomer relationship managementProblem-solving