TEKsystems · 1 day ago
Delinquency Control Counselor
Pensacola, FL
Contract
Hybrid
New Grad, Entry Level
$17/hr - $17/hrTEKsystems is a leading provider of business and technology services, currently seeking a Delinquency Control Counselor for a Fortune 100 Financial Institution in Pensacola, FL. The role involves managing early stage collections for consumer loans and credit card accounts, providing financial counseling, and mitigating losses through various payment options.
Information Technology
Responsibilities
Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered
Control delinquency on Consumer/Credit Card loan accounts
Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
Explain and communicate relinquishing options such as settlements and bankruptcy
Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
Perform manager share transfers for amounts up to authorized limits
Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking)
Use on-line tools and contact appropriate parties
Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines
Qualification
Required
Call center production environment experience
Ability to make outbound calls and receive inbound calls
Experience in early stage collections (1-30 days late)
Ability to make 80-120+ calls per day
Experience in controlling/collecting on past due Consumer Loan and Credit Card accounts
Ability to provide member financial counseling and mitigate loss
Ability to work a hybrid schedule (3 days per week onsite in office)
Full-time availability (40 hours per week, Monday-Friday 11:30am-8:00pm, Saturday 8:00am-4:30pm)
Willingness to work Saturdays with one day off during the week
Skills in Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented, Inventory
Ability to contact and counsel delinquent members
Ability to utilize payment options and loss mitigation tools
Ability to ensure required notifications are sent to members
Ability to explain and communicate relinquishing options such as settlements and bankruptcy
Ability to obtain detailed financial information from delinquent members
Ability to perform manager share transfers for amounts up to authorized limits
Ability to provide required reporting to supervisors and management
Ability to use online tools and contact appropriate parties
Ability to regularly review member account data and/or documentation for accuracy and compliance
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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