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SilverDoor · 1 week ago

Senior Human Resources Manager - Americas

San Francisco Bay Area

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $130K/yr

10+ years exp

SilverDoor is seeking a Senior Human Resources Manager to oversee core HR functions in the Americas region. This role will ensure compliance with employment laws, manage employee relations, and drive organizational effectiveness and employee engagement.

Business TravelHospitality

Hiring Manager

Reece Stensel

Responsibilities

Ensure compliance with all applicable federal, state, and local employment laws across relevant jurisdictions

Monitor and interpret changes in employment legislation at the federal, state, and local levels – proactively drafting policy updates to be reviewed by the senior HR team and implementing changes effectively throughout the region

Partner with legal counsel on employment related matters, including claims, audits, investigations, and litigation

Lead internal audits related to wage and hour compliance, employee classification, and pay equity

Oversee payroll processing

Gather data and respond to/submit any reporting requirements

Act as an advisor to management and employees on workplace issues, including performance management, disciplinary actions, and conflict resolution

Handle complex employee relations issues with discretion and professionalism

Conduct or oversee internal investigations related to employee grievances, conduct, harassment, discrimination, retaliation, and policy violations

Ensure investigations are conducted in a timely and fair manner, ensuring legal compliance and following best practice

Conduct regular HR audits, ensuring compliance and best practice

Support with immigration matters of current employees and potential candidates

Proactively review and address absenteeism in the region

Oversee performance management processes and support leadership in coaching and development

Partner with the senior HR team to develop and implement HR strategies that support organizational goals

Manage compensation and benefits programs, including benchmarking and annual reviews

Oversee administration of federal and state required leave (FMLA, state paid family and medical leave, military leave, jury duty)

Ensure company benefit programs comply with relevant regulations (ACA, COBRA etc)

Oversee the family leave programs and ensure employees are advised and supported throughout periods of leave

Assist with the design and implement culture strategies to develop and embed the company values

Support with the full employee lifecycle: recruitment, onboarding, development, retention, and offboarding

Manage employee engagement initiatives and deliver a positive workplace culture

Promote a culture of compliance, fairness, and respect throughout the organization

Coach and advise managers on leading teams in ways that reinforce company culture

Act as a cultural ambassador who demonstrates and promotes company values and ethical leadership throughout the team

Act as a visible, trusted HR presence, approachable to employees at all levels of the company

Align onboarding with cultural values, performance expectations, and legal requirements

Lead HR support for regional and multi state expansion, ensuring scalable employment practices, strong employee experience, and ongoing compliance with federal, state, and local employment requirements

Provide regular regional people reports to the senior HR team

Provide training, guidance and manage the development of junior HR team members

Collaborate with managers and the training team to ensure employees are receiving training to support their development and upskill the workforce

Optimize HR processes and leverage HRIS systems for data-driven decision-making

Assist with recruitment in the region by conducting HR stage interviews

Build trusted and credible relationships with our global team, partnering with our people managers

Carrying out other tasks as assigned

Monitor HR metrics and provide insights to leadership, advising on suggested changes

Optimize HR processes and leverage HRIS systems for data-driven decision-making

Assist with workforce planning, succession planning, and organizational design initiatives

Ensure the regional HR team manage all HR data and HRIS effectively

Provide regional updates to senior HR team, and support the wider HR team with HR and people projects

Work with senior leaders to assess current and future talent needs, including headcount planning, skills gaps, and succession risks

Ensure all HR processes in the region are executed effectively and accurately

Train and collaborate with people managers to ensure they are managing teams appropriately and aligned with company expectations and values

Qualification

Employment Law ComplianceHRIS SystemsEmployee RelationsPerformance ManagementCompensation ManagementAnalytical SkillsCommunication SkillsTeam ManagementInternational HR ExperienceHR CertificationsMicrosoft Office Suite

Required

10+ years of progressive HR experience, including leadership roles

Demonstrated expertise in federal, state, and local employment laws and HR best practices

Experience supporting a multi state workforce

Strong investigative, analytical, and problem solving skills

Proven ability to influence and partner with senior stakeholders

Strong communication skills, both written and verbal, with the ability to build relationships and collaborate effectively across teams and varying levels of seniority

Experience with HRIS systems and data-driven decision-making

Proficient with Microsoft Office Suite or related software

Experience managing a small team