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American Family Insurance · 1 day ago

Communication and Collaboration Technologies Senior Manager (Hybrid)

MA Boston

Full-time

Hybrid

Director/Executive

$128K/yr - $218K/yr

American Family Insurance is seeking a Communication and Collaboration Technologies Senior Manager to lead a team of engineers in designing, implementing, and supporting collaboration tools. The role involves overseeing technology solutions, managing project requirements, and fostering a collaborative work environment.

Angel InvestmentFinanceVenture Capital

No H1B

Responsibilities

Direct, through research, business requirements, innovation and proposals, the technology solutions procured by the corporation

Direct the architectural design, development and enhancement of technology infrastructure. Make strategic decisions regarding the life cycles of these systems and platforms

Develop service definitions and map existing systems and devices to those service levels

Deliver technology solutions for security, regulatory and legal compliance associated with the major functions of the domain

Oversee the development of functional requirements; this includes the creation of charters and other project control documents

Review schedules, approach, and implementation of technology requirements to manage technology lifecycles

Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development

Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices

Qualification

Microsoft 365 suiteVideo conferencing managementLeadership skillsSecurityPrivacy knowledgeCollaboration technologies

Required

Demonstrated effective leadership skills including performance management, career development, conflict resolution, and stakeholder alignment

Demonstrated experience in designing, developing, and maintaining communications and collaboration technologies in a large multi-site and hybrid work environment, specifically including the Microsoft 365 suite (Exchange/Outlook, Office, Teams, Teams Voice, SharePoint, Copilot)

Experience managing large-scale video conferencing environments based on both Teams and Zoom

Solid knowledge and understanding of the security, privacy, business and regulatory requirements associated with communications and collaboration technologies and solutions