FirstService Residential · 1 day ago
Front Desk Attendant-PT Weekends
Minneapolis, MN
Part-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrFirstService Residential is seeking a Front Desk Attendant to provide superior customer service to residents, guests, and vendors during weekend shifts. The role involves responding to inquiries, managing issues, and maintaining a pleasant and professional demeanor at the front desk.
Property ManagementReal Estate
Responsibilities
Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed
Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner
Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy
Adheres to prescribed standard operation procedures covering all aspects of residential operations
Input parcels/deliveries into the computer-based package scanning program or system as established onsite
Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed
Log all relevant information/events that happen during your shift
Monitor security cameras, watch for any rule violations, and file appropriate reports
Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary
Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working
Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager
Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager
Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients
Follow safety procedures and maintain a safe work environment
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional, and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
High School Diploma
Background in service industry or customer service field
Administrative Experience
Excel, Outlook, and Word experience
Knowledge of customer service principles and practices
Customer service focused and understands the value of a smile
Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
Collaborative attitude and team player but also have the ability to work independently
Exceptional interpersonal and communication skills
Knowledge of basic computer applications/skills
Knowledge of basic administrative duties and organization skills
Ability to multi-task and prioritize duties
Exceptional communication skills – verbal and written
Attention to detail and accuracy
Highly organized and detailed-oriented
Problem solving skills
Able to take direction
Reliable, punctual and discreet
Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed
Maintain an active presence at the front desk
Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner
Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes
Adheres to prescribed standard operation procedures covering all aspects of residential operations
Input parcels/deliveries into the computer-based package scanning program or system as established onsite
Log all relevant information/events that happen during your shift
Monitor security cameras, watch for any rule violations, and file appropriate reports
Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary
Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
Read all the previous day's logs and memos and stay informed of events happening at the property where they are working
Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager
Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager
Follow safety procedures and maintain a safe work environment
Preferred
Associate or bachelor's degree
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
Founded in 2012
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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