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Santander · 4 days ago

Customer Experience Advisor | S1 | Retail Banking | Sudbury/Braintree Twinned site

Sudbury

Full-time

Onsite

New Grad, Entry Level

Santander is evolving into a technology-driven organization, focusing on customer-centric transformation. The Customer Experience Advisor role involves assisting customers with transactions and inquiries, building relationships, and identifying ways to enhance customer experience.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance

Comp. & Benefits

Responsibilities

Acting as the first point of contact for customers in branch or over the phone

Assisting with day-to-day transactions, queries and servicing

Answering customer calls into our contact centre

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

Qualification

Customer serviceEffective communicationTeamworkFlexibilityProblem solving

Required

Proven ability to deliver outstanding customer service either from a face to face or a telephony background

The ability to communicate effectively with customers to truly understand their needs

Preferred

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Openness to a broad range of activities even if outside of standard expectations

Ability to grow, adapt and change accommodating business needs and priorities

Benefits

25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments

We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success by saving or investing in our share plans.

As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Wellbeing that goes beyond work— we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage— from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.