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JPMorganChase · 2 days ago

Quant Analytics Associate Senior - Remediation & Corrections

Fort Worth, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Senior Quantitative Analytics Associate within the Remediation & Corrections team, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions, while delivering exceptional service and managing customer issues comprehensively.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Communicate findings and recommendations to stakeholders in a clear and concise manner

Manage multiple remediation projects simultaneously, prioritizing tasks to meet deadlines

Maintain a high level of accuracy and attention to detail in all aspects of work

Deliver exceptional customer service by thoroughly addressing and resolving account issues

Support ongoing team initiatives and contribute to a collaborative work environment

Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps

Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data

Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review

Automate repetitive analytics steps across cases using SAS macros and other relevant tools

Develop and apply advanced analytics skills to deliver best-in-class solutions for customer issue treatment

Qualification

Quantitative analyticsData analysisSASSQLPythonRProblem-solvingCustomer serviceAttention to detailCommunication skillsOrganizational skills

Required

Bachelor's degree in in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)

Minimum 3 years of experience in quantitative analytics, data analysis, or a related field (refer to NJE Years of Experience Table for GT Job Architecture)

Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues

Proficient in data analysis tools and techniques (e.g., SAS, SQL, Python, R)

Excellent attention to detail and commitment to accuracy

Proven ability to communicate complex findings clearly to both technical and non-technical stakeholders

Experience working in a fast-paced, deadline-driven environment

Proven ability to work collaboratively across multiple teams and lines of business

High level of motivation and initiative

Strong organizational and time management skills

Commitment to delivering exceptional customer service

Preferred

Advanced degree in quantitative analytics, finance, mathematics, or a related discipline

Experience with remediation or corrections in a financial services environment

Familiarity with regulatory requirements related to financial products and customer remediation

Experience supporting Auto Finance, Business Banking, or similar lines of business

Strong presentation and stakeholder management skills

Ability to develop and implement process improvements

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees