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OneOncology · 1 day ago

Patient Accounting Liaison

United States

Full-time

Remote

Senior Level

$19/hr - $23/hr

5+ years exp

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Patient Accounting Liaison is responsible for handling inbound calls related to patient billing, establishing payment plans, and addressing accounts receivable concerns.

Health CareOncology

Growth Opportunities

Responsibilities

Handle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practices

Collect past due balances by utilizing effective communication and negotiation skills

Provide accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programs

Assess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plans

Review accounts receivable and coding issues to ensure accuracy and resolve any discrepancies

Adhere to predetermined schedules and meet performance targets, including monthly and daily collection goals

Collaborate with internal departments to resolve complex billing issues

Escalate unresolved patient issues to the appropriate management level for further investigation and resolution

Enter or edit data for registration, insurance, charges, payments, adjustments, or electronic/paper billing to maintain a database of patient information

Other duties as assigned to support both inbound/outbound process for the Patient Accounting Liaison teams (Patient accounting & Pre-Collections Team)

Care Harmony: this position may involve working on the Care Harmony project. The following tasks (but not limited to) are:

Escalated patient calls

Placing tickets with Care Harmony:

Medicare credits- monthly

Patients requesting opt out of program

Review of denials from Care Harmony

Qualification

Medical billing experienceAccounts receivable knowledgeMedical coding knowledgeCall center experienceMicrosoft Office 365MultitaskingHIPAA complianceCommunicationDetail-orientedProblem-solving

Required

Minimum High School Diploma or GED required

Minimum of five (5) years of medical billing and insurance claim filing experience

Previous experience in a call center environment is highly desirable

Strong knowledge of accounts receivable processes and medical coding

Excellent communication and interpersonal skills, with the ability to handle challenging conversations with empathy and professionalism

Detail-oriented with a high degree of accuracy in data entry and documentation

Proficiency with Microsoft Office 365 (Word, Excel), computer software & database

Attention to detail and willingness to learn

Ability to navigate through multiple technology programs simultaneously while speaking on the telephone

Maintain HIPAA compliance

Multitasking and proactive problem-solving

Ability to type a minimum of 40 words per minute

High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools

Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls

Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems

Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance

Company

OneOncology

OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.

Founded in 2018

Nashville, Tennessee, USA

1001-5000 employees