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Eaton · 1 day ago

Sales Operations & Order Management Analyst

Broomfield, CO

Full-time

Onsite

Mid, Senior Level

$86K/yr - $126K/yr

3+ years exp

Eaton is a global power management company, and they are seeking a Sales Operations & Order Management Analyst. The role involves managing the order process, collaborating with various teams to resolve discrepancies, and leading the costing process while acting as an advocate for customer inquiries.

Electric Vehicle

No H1B

Responsibilities

Collaborate with Application Engineers, Inside Sales Representatives, Rep Agencies and Sales Engineers to resolve order discrepancies

Manage the order process from entry to shipment by working with engineering and customers on submittals, managing the SAP pre-release process, and discussing scheduling with production planning

Process customer change orders against open sales orders using the Change/Hold/Cancellation process

Maintain a team atmosphere to ensure that all workload for the proposals team is completed by the customer required deadlines

Acts as an information conduit between engineering, marketing, scheduling, and customers

Manage the quote process by running blocked quote reports, creating quote folders, completing simple quotes, and uploading all required information into SAP

Lead the costing process by updating pricing according to monthly soft cost rolls, reviewing costing models, updating contract pricing, reviewing new assembly costing, and requesting updating costs from supply chain

Update reports and PowerPoints with feedback and input from the Marketing and Finance team for report outs to Eaton management and customers while maintaining historical data to compare trends prior to SAP implementation

Function as the advocate for the customer to resolve any customer or production inquiries throughout the process

Marketing lead for Customer Service Inquiries and RMAs. Collaborate with the customer and Quality Manager to track and resolve customer issues, setup shipments, and provide status updates through resolution

Participate in Tier 2 meeting, scheduling meeting, and other meetings as the marketing representative

Coordinate shipments for trade shows and demos

Other duties as assigned by manager