Zappos Family of Companies · 2 weeks ago
Sr. Program Manager, Shopbop and Zappos Operations
Phoenix, AZ
Full-time
Onsite
Senior Level
$116K/yr - $160K/yr
5+ years expZappos is a company focused on operational excellence and continuous improvement within their fulfillment centers. The Sr. Program Manager will drive strategic improvement programs, manage operational processes, and ensure a consistent customer experience aligned with brand standards.
E-CommerceRetailShoesShopping
Responsibilities
Lead fulfillment operations across inbound, outbound, and transshipment activities to ensure safety, quality, and cost targets are achieved
Drive strategic improvement programs that enhance operational flow, throughput, and capacity within the fulfillment center
Manage EDI and AFT integrations to ensure accurate vendor communication, data integrity, and on-time inbound performance
Build strong partnerships with cross-functional business and corporate teams to align strategy, influence priorities, and deliver results across fulfillment operations
Own vendor compliance and packaging standards to maintain brand consistency and deliver a premium customer experience
Analyze performance metrics to identify gaps, measure program effectiveness, and drive data-based decisions that improve efficiency
Lead root-cause analysis and corrective actions for fulfillment defects, ensuring sustainable process improvements
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Preferred
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Zappos Family of Companies
At Zappos, winning starts from the ground up.
1001-5000 employees
H1B Sponsorship
Zappos Family of Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (5)
2023 (15)
2022 (14)
2021 (8)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$62.75MKey Investors
Sequoia CapitalZVestTony Hsieh
2009-07-22Acquired
2009-03-10Series Unknown
2005-11-01Series E· $13M
Leadership Team
Nigel Storey
Chief Technology Officer
Ashley Rivera
Brand Marketing Manager, Partnerships
Recent News
2025-12-17
Company data provided by crunchbase