Lyft · 2 days ago
Operations Associate
Chicago, IL
Full-time
Hybrid
Entry Level
$18.65/hr - $23.31/hr
1+ years expLyft is a company focused on serving and connecting people, and they are seeking a motivated Operations Associate to join their Flexdrive team in Chicago. The role involves providing quality in-person customer experiences, assisting with the car rental process, and ensuring high standards of service while working with Lyft drivers.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
Manages vehicle lot organization, vehicle transportation, and other daily rental operations
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
Builds trust and works effectively with others to achieve results and team goals
Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
Takes initiative and ownership to 'make it happen' and seeks out opportunities to contribute to team success
Qualification
Required
1+ year of experience in an in-person customer service role like retail, technical support or hospitality
Familiarity with the Chicago area
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy
Preferred
Bonus points if you love ride-sharing so much that you're a Lyft driver too!
Proficiency in other languages is considered a plus!
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-05
Company data provided by crunchbase