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Adswerve, Inc. · 1 day ago

Client Success Manager, Marketer

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Adswerve is an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies unlock new opportunities for growth. They are looking for a Client Success Manager to proactively drive engagement and demonstrate the ROI of their platforms and services while maintaining successful client relationships. The role requires collaboration with internal teams and a strong understanding of digital marketing to ensure client satisfaction and growth.

AdvertisingAnalyticsBusiness IntelligenceConsultingDigital MarketingInformation ServicesInformation TechnologyMarketingPredictive Analytics

Culture & Values

Responsibilities

Cultivate and maintain successful client relationships by proactively seeking engagement opportunities with low-touch accounts

Serve as the primary day-to-day contact and internal champion for marketer clients, handling and coordinating all general requests, inquiries, and issues to ensure timely and accurate resolution

Collaborate with internal teams on any open managed service or consulting opportunities, support cases, and data science projects for their accounts

Directly accountable for maximizing dollar retention within the assigned client portfolio, focusing on tactics that minimize churn and prevent revenue decline

Understands the main DSPs and value of the media platforms and how they operate, showcasing a level of expertise needed to manage their portfolio of accounts properly

Monitor and negotiate service contracts, project renewals, and retainers as needed

In Collaboration with Finance, monitor portfolio of existing accounts as it pertains to forecasted revenues with actualized revenues within the various media platforms

Assists with Adswerve partner relationships as they correspond to a dedicated book of business

Asissts with Adswerve Partner Relationships such as Google as they correspond to a dedicated book of business

Act as the client advocate by gathering feedback and relaying client needs and potential risks to the management team, proactively anticipating and addressing potential issues to safeguard the partnership

Document key client communications, opportunities, and activities within Salesforce

Qualification

Client Services ExperienceDigital Media KnowledgeGoogle Analytics ProficiencySalesforce ExperienceCritical ThinkingRelationship BuildingTime ManagementCommunication Skills

Required

3+ years of Client Services, Customer Success, or Agency experience

Self-starter with a strong sense of integrity and eager to learn and possesses a 'growth mindset.'

Ability to command a room (virtual or physical) and maintain a professional, reassuring disposition in fast-paced or high-pressure situations

Familiarity with programmatic digital media (DV360, Trade Desk), Paid Search (Google Ads, Search Ads 360), or Social Media platforms

Proficiency in Google Analytics and Google Cloud is a major plus

Exceptional relationship-building skills and a proven ability to collaborate effectively

Ability to demonstrate critical thinking skills, and solve client problems as they arise

Bachelor's degree or an equivalent combination of education and experience

Excellent time management and organization skills. Can manage multiple clients and projects at one time and provide deliverables by expected deadlines

Strong written and verbal communication

Exceptional relationship-building skills and a proven ability to collaborate effectively

Ability to demonstrate critical thinking skills, and solve client problems as they arise

Experience working within Salesforce is a plus