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Planet Fitness · 1 day ago

Member Service Representative OVERNIGHT

Show low , AZ 85901

Full-time

Onsite

New Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to members and guests, managing front desk activities, and maintaining the cleanliness of the club.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer serviceBasic computer proficiencyListening skillsPositive attitudeProblem solving

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older