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LTVplus · 1 week ago

Part-Time Customer Service Agent for eCommerce Account

United States

Part-time

Remote

New Grad, Entry Level

0+ years exp

LTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking a Part-Time Customer Service Associate to provide flexible support for customer inquiries and manage various customer service tasks for their eCommerce clients.

ContentCustomer ServiceInternet

Growth Opportunities

Responsibilities

Handle customer inquiries through Zendesk and email

Manage refund requests, address corrections, and dispute resolutions between buyers and sellers

Communicate with carriers and vendors to resolve delivery or payment issues

Prioritize and process tickets efficiently, maintaining accuracy and professionalism

Troubleshoot customer concerns and provide clear, timely updates on resolutions

Qualification

ZendeskCustomer ServiceCommunication SkillsIndependenceWork Ethic

Required

At least 6 months of experience in a BPO or customer support environment, with hands-on exposure to handling customer inquiries via email, chat, or phone

Prior experience using Zendesk or similar ticketing systems for managing, prioritizing, and resolving customer concerns efficiently

Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and empathetically

Demonstrated ability to provide excellent customer service by understanding customer needs, resolving issues effectively, and maintaining a positive customer experience

Able to work with minimal supervision, manage time effectively, and take ownership of tasks and responsibilities

Maintains strong work ethics, consistently meets attendance and performance expectations, and demonstrates dependability in a remote or fast-paced work environment

A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection

A quiet, cozy workspace to handle calls and chats like a pro