TEKsystems · 1 day ago
ONSITE - Mortgage Collections Representative
Phoenix, AZ
Contract
Onsite
Mid, Senior Level
$21/hr - $21/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Collections Senior Specialist to collect debt and resolve homeowner issues. The role involves contacting homeowners about their accounts, assisting them with financial difficulties, and collaborating with various departments to resolve discrepancies.
Information Technology
Responsibilities
Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws
Perform skip-tracing to locate homeowners with incorrect contact information
Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service
Meticulously document all inbound and outbound collections efforts within the company platform
Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans
Mentor other Collections Specialists, leading departmental projects and initiatives as required
Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies
Identify gaps in processes and recommend improvements
Test various contact center tools and platforms
Qualification
Required
3+ years of collections experience
Previous skip-tracing experience
Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest)
Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems
Previous experience with using workforce tools or partnering with workforce management teams
Previous experience with handling sensitive documentation
Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA)
Excellent time management skills
Ability to assess homeowner needs and overcome objections
1+ years of experience in collections and/or loss mitigation
Minimum education requirement: High school diploma or GED equivalent required
Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing
Previous experience in GSE servicing, including, but not limited to, loan modifications and forbearances
Exceptional oral and written communication skills
Strong problem-solving abilities
Strong multitasking abilities
Preferred
Previous experience in handling escalated delinquent accounts
Previous experience in foreclosure and/or bankruptcy
Exceptional organizational skills
Ability to work with minimal supervision in a fast-paced environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase