Alert Ambulance Service, Inc. ยท 1 day ago
Client Services & Dispatch Support Coordinator
Fall River Base - Fall River, MA 02720
Full-time
Onsite
Entry, Mid Level
$20/hr - $30/hr
2+ years expAlert Ambulance Service, Inc. is seeking a Client Services & Dispatch Support Coordinator responsible for ensuring efficient and effective coordination of client services and dispatch operations. This role is crucial in maintaining high levels of customer satisfaction through exceptional support and communication between clients and the dispatch team.
Health Care
Responsibilities
Coordinate and manage client service requests, ensuring timely and accurate dispatch of ambulance services
Serve as the primary point of contact for clients, addressing inquiries and resolving any service-related issues promptly and professionally
Collaborate with the dispatch team to optimize scheduling and resource allocation to meet client needs efficiently
Maintain accurate records of client interactions and dispatch activities, ensuring data integrity and confidentiality
Monitor and evaluate service delivery processes, identifying areas for improvement and implementing solutions to enhance operational efficiency
Assist in the development and implementation of client service policies and procedures to ensure consistent service quality
Provide training and support to new team members, fostering a collaborative and high-performing work environment
Prepare and present regular reports on client service metrics and dispatch operations to management
Stay informed about industry trends and best practices to continuously improve service delivery and client satisfaction
Qualification
Required
High school diploma or equivalent; associate's degree in business administration or related field preferred
Minimum of 2 years of experience in customer service or client support roles
Experience in dispatch operations or logistics coordination is highly advantageous
Familiarity with emergency services or healthcare industry is a plus
Strong communication skills, both verbal and written, with the ability to interact effectively with clients and team members
Excellent organizational skills and attention to detail to manage multiple tasks efficiently
Proficient in using computer systems and software applications, including Microsoft Office Suite and dispatch management systems
Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
Demonstrated problem-solving skills and the ability to make quick decisions in emergency situations
Strong interpersonal skills with the ability to build and maintain positive relationships with clients and colleagues
Company
Alert Ambulance Service, Inc.
Alert Ambulance Service is a hospital & health care company specializing in medical transportation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberlee Gassiraro
Chief Operating Officer
Company data provided by crunchbase