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OculusIT · 1 week ago

Chief Information Officer

Wichita, Kansas Metropolitan Area

Full-time

Onsite

Director/Executive

OculusIT is seeking a Chief Information Officer to lead and manage the IT department while serving as a strategic advisor to college leadership on technology initiatives. The role involves overseeing IT strategic plans, security, systems, applications, and infrastructure to drive innovation and efficiency in service delivery.

Cloud ComputingCyber SecurityEnterprise ApplicationsHigher EducationIT InfrastructureIT ManagementOutsourcing

Hiring Manager

Sajad Sheikh

Responsibilities

Provide leadership and management onsite at Client location of assigned IT department

Know the statement of work (SOW) and full terms of the contract between Client and OculusIT

Work with OculusIT to manage the contract/account against contract budget

Oversee IT; applications, infrastructure, end user computing, client support and client projects and work plans

Set objectives and strategies for the IT department

Develop business cases and provide options to our client for suitable technology to streamline all internal operations and help optimize their strategic benefits

Work with the expanded OculusIT team to design, implement and customize IT systems and platforms to improve customer experience

Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution

Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software

Maintain daily communications with the remote OculusIT team to ensure computer and network infrastructure in the institution operates at optimal performance

In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related projects

Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage

Use industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly

Use industry standard measures to report and review contracts metrics

Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved

Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff

Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency

In concert with the service delivery manager and remote OculusIT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources

Develop and maintain documentation (policies and procedures), SOPs and internal training materials

Ensure all service tickets and projects are logged into ticket/service/project tracking application

Develop and maintain client departmental relationships

Provide technical product training and basic user functionality training when required

Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables

Qualification

IT managementHigher education IT systemsData analysisBudgetingBusiness operationsIT systems designStrategic mindsetOrganizational skillsLeadership skillsCommunication skillsInterpersonal abilities