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Balsam Brands · 1 week ago

Senior Account Manager, Mass Retail

Redwood City, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$144K/yr - $180K/yr

11+ years exp

Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. They are seeking a highly driven Senior Account Manager to take ownership of strategic accounts, manage P&L, and execute sales and marketing strategies to drive account growth with major Mass Retail partners.

E-CommerceFashionLifestyleRetail

Responsibilities

Own and manage the full P&L for key Mass Retail accounts

Develop and execute growth-focused sales, marketing, and channel strategies for both in-store and eCommerce businesses

Build and maintain strong relationships with retail partners, acting as the primary point of contact

Analyze performance, market trends, and category dynamics to optimize assortment, pricing, promotions, and forecasting

Navigate retailer-specific systems and portals (e.g., Target Partners Online, Walmart Retail Link, Lowe’s Vendor Portal) to manage item setup, reporting, forecasting, and compliance

Utilize and oversee EDI workflows, ensuring accurate order flow, chargeback prevention, inventory alignment, and operational efficiency

Collaborate cross-functionally with Marketing, Operations, Finance, Supply Chain, and Product teams to ensure best-in-class execution

Lead quarterly and annual business reviews and deliver clear, compelling presentations to internal and external stakeholders

Guide direct reports and functional team members by identifying opportunities for growth, leveraging team strengths, and developing members toward organizational effectiveness

Qualification

P&L managementMass Retail experienceSales strategy developmentOmnichannel retail knowledgeRetailer portal proficiencyAnalytical skillsLeadership experienceCommunication skillsRelationship-buildingPresentation skillsStrategic thinking

Required

11+ years of account management experience, preferably with Mass Retailers (Target, Walmart, Lowe's, or similar)

Proven experience owning P&L and delivering revenue growth in retail or CPG environments

Strong understanding of omnichannel retail, including in-store and online merchandising fundamentals

Demonstrated proficiency with retailer portals (e.g., Retail Link, Partners Online, Lowe's systems) and EDI processes

Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies

Leadership experience managing or mentoring team members

Outstanding communication, relationship-building, and presentation skills

A strategic thinker with a hands-on, results-driven approach

History of autonomous work without direct regular oversight

Bachelor's degree required

Benefits

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process

Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents

Up to $2,000 annual funding toward HSA accounts

Medical, transit, dependent care FSA

Infertility coverage offered on all medical plans

Generous parental leave program and flexible return options

Company-paid life and AD&D insurance

Company-paid short and long-term disability insurance

401(k) with dollar-for-dollar company match up to $4,000 per calendar year

Employee Assistance Program (EAP) and other mental health and wellness perks

Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages

Paid 5-week sabbatical leave after 10 years of employment

Annual continuous learning benefit up to $1,000 per person, per fiscal year

Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment