Apply on Employer Site

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) · 3 days ago

Business Office Representative

Charlotte Metro

Full-time

Onsite

Entry, Mid Level

2+ years exp

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a Business Office Representative responsible for answering incoming patient calls and resolving billing concerns. The role involves assisting patients with their inquiries, managing accounts receivable, and maintaining accurate records of customer interactions.

CommunitiesHealth CareMedical

Growth Opportunities

Hiring Manager

Michelle Smith

Responsibilities

Answer incoming calls to the Business Office with urgency and professionalism

Assisting patients questions they may have on their balances, or transfer to correct location/take message

Research accounts thoroughly regarding patient concerns communicating thru various channels (in basket messaging, via Epic, or email) for response/resolution regarding issue

Manage accounts receivable, accepting and processing payments from patients

Keep accurate, detailed records of customer interactions and transactions recording details of inquiries, complaints and comments as well as actions taken

Assigned work queues to resolve issues with account (Duplicate charges, merging accounts, credits, returned mail and bankruptcy)

Ability to meet the physical and mental demands of the position

The Business Office Representative is responsible for answering incoming calls to the Business Office

This involves assisting patients with questions they have regarding their balances, entering insurance information, and researching accounts with account documentation

The position also answers calls from other CEENTA locations regarding insurance entry and patient questions

Business Office Representatives review emails and faxes received from internal and external sources with appropriate resolution and account documentation