Greenfield Savings Bank · 1 day ago
Branch Manager & Officer
Greenfield, MA
Full-time
Onsite
Senior Level
7+ years expGreenfield Savings Bank is seeking a Branch Manager & Officer to oversee all aspects of branch operations. The role involves leading a sales-driven team, ensuring compliance with policies, and driving customer acquisition and deposits.
BankingFinancial Services
Responsibilities
Responsible for all sales and service goals for the branch
Must balance risk with customer service to ensure the organization is protected while also offering an unparalleled customer experience
Collaborates effectively with branch manager team, retail leadership, and stakeholders
Ensures branch tasks and processes are being completed per policy and procedure, and regulations are properly adhered to
Promotes a culture of high performance and continuous improvement that values a commitment to quality and an unparalleled customer experience
Establish and maintain an environment that promotes a customer-centric and solutions-based sales culture
Brings in new customers through outside business development activities including but not limited to community events, calling on customers and non-customers alike, and working with business partners to drive growth
Will partner with other lines of business in making quality customer referrals
Leads team effectively by promoting personal growth, conducting regular one on ones, and holding staff accountable for operational, sales, and other performance standards
Ultimately responsible for all the training for their team including regulatory compliance, customer experience, CFT, and GSBU courses
Contributes to building a positive team environment through meaningful coaching – both formal and informal
Provides guidance and support to branch staff regarding escalated customer concerns, branch operations, and risk management
Represent the Bank in various civic and community activities both during banking hours, and on nights and weekends as required
Uses community events to drive customer acquisition
Other duties as assigned by bank leadership
Qualification
Required
7+ years of industry-related experience, including 5+ years as a people leader
Strong business acumen of branch operations, banking regulations, and risk
A solid track record of sales & business development experience
A high level of professional communication skills including verbal and written
Leadership skills including ability to inspire, motivate, effectively influence, and exercise accountability
Organizational, analytical, and problem-solving skills with keen attention to detail
Able to travel freely around Western Massachusetts without restriction
Preferred
Bachelor's degree preferred
Company
Greenfield Savings Bank
Greenfield Savings Bank is a banking corporation headquartered in Massachusetts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Albero CPA
Senior Vice President, Chief Financial Officer and Treasurer
Panna Royal
SVP & CIO
Recent News
2023-08-26
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