Remote Service Engineer jobs in United States
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Philips · 2 days ago

Remote Service Engineer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$37/hr - $59/hr
date5+ years exp

Philips is a health technology company dedicated to improving lives through quality healthcare. The Remote Service Engineer will provide telephone and remote technical support to healthcare customers, utilizing remote access technologies to resolve issues with Philips Imaging products.

B2BConsumer ElectronicsElectronicsLightingWellness
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Resolving customer service events by leveraging Philips tools and resources as needed
Timely escalation of customer product issues for evaluation and action by higher level support
Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer

Qualification

Philips Imaging systemsComputer networkingTechnical solutions authoringMechanical issues resolutionElectrical issues resolutionSQLWindows serversAWSRhapsody IBECustomer interaction

Required

5+ years of experience in Philips Imaging systems
Skills include computer networking, technical solutions authoring and ability to solve mechanical and electrical issues
2 year associates degree; 4 year technical degree preferred
Experience with SQL and Windows servers preferred
Rhapsody IBE experience preferred
AWS experience also preferred
Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation

Benefits

Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement

Company

Philips

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Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
dateFounded in 1891
location
Amsterdam, Noord-Holland, NLD
people-size10001+ employees
web-link
https://www.usa.philips.com

Funding

Current Stage
Public Company
Total Funding
$4.23B
Key Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M

Leadership Team

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Neil Mesher
CEO and SVP, UK and Ireland
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Company data provided by crunchbase