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Load One, LLC · 1 day ago

Manager, Sales Support and Customer Success

Taylor, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Load One, LLC. is one of the three largest premium transportation and expedited companies in the United States. They are seeking a Manager of Sales Support & Customer Success to lead a high-performing team focused on driving sales execution, customer onboarding, retention, and overall client success.

Travel

Responsibilities

Lead and Develop : Inspire, coach, and grow the Sales Support & Customer Success team into a high-performing unit

Customer Onboarding : Oversee new client onboarding and ensure smooth, efficient handoffs across departments

Escalation Management : Serve as the primary escalation point for internal teams and customers, resolving complex issues promptly and professionally

CRM Oversight : Manage the Sales CRM platform to maintain data integrity and deliver actionable insights

Analytics & Reporting : Analyze and report on pipeline activity, onboarding progress, conversion rates, and customer trends

Cross-Functional Collaboration : Partner with Operations and other teams to streamline workflows, improve efficiency, and identify automation opportunities

Process Ownership : Maintain and optimize customer-related SOPs to ensure accuracy, scalability, and alignment with business objectives

Customer Retention : Drive retention through proactive communication, performance tracking, and issue prevention strategies

Voice of the Customer : Represent customer perspectives in leadership discussions to support data-driven, customer-first decisions