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Block · 1 day ago

Senior Program Manager, Abuse

United States

Full-time

Remote

Senior Level, Lead/Staff

$149K/yr - $223K/yr

8+ years exp

Block is a company focused on economic empowerment, and they are seeking a Senior Program Manager for Abuse to join their Fraud Risk Policy team. The role involves developing and implementing abuse risk strategies while collaborating with various teams to enhance risk management practices across the Square ecosystem.

Financial Services

H1B Sponsor Likely

Responsibilities

Develop and implement comprehensive abuse risk strategies that enable sellers to grow with Square while balancing controls that protect Square's infrastructure

Be a leader in shaping how we govern abuse risk across our products

Build a roadmap for abuse mitigation across the Square ecosystem that aligns with our overall risk management framework

Be a subject matter expert in ecosystem abuse and communications risk

Share joint responsibility with directly responsible individuals in Machine Learning and Data Science for abuse risk management across the Square ecosystem

Collaborate with Machine Learning, Data Science, Operations, Product Management, and Engineering teams to identify and implement control improvement opportunities

Define, review, and communicate strategy, key metrics, and project updates across a diverse stakeholder group

Use analytics to monitor performance and support policy changes

Lead and manage multiple projects simultaneously with competing priorities

Qualification

Risk managementPhishingScam expertiseData analysisStakeholder managementSQLProject managementLookerSnowflakeEmpathyCommunication skills

Required

8+ years experience in a project or program management role focused on risk management

Expertise in phishing and scam abuse risk management for SMS and email

Experience delivering risk management results as a leader of cross-functional product teams in a complex organization across many product surfaces

Ability to break down complex projects into manageable, interdependent deliverables

Ability to use data to identify problems, trends, and anomalies, and to make recommendations for new programs

Excellent stakeholder management skills, with the proven ability to balance the needs of a high-growth business with risk and compliance requirements

Excellent written and oral communication skills, with the ability to synthesize complex information and make clear recommendations on a course of action

Experience with investigation and data-informed decision-making using tools such as SQL, Snowflake, and Looker

Preferred

Experience in a project or program management role focused on risk management, ideally in the phishing & scam abuse or trust & safety space

Expertise in payments fraud, inauthentic accounts, and account takeovers

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)