Zagers Pool & Spa ยท 1 day ago
Customer Support Specialist
Hudsonville, MI
Full-time
Onsite
New Grad, Entry LevelZagers Pool & Spa is a premier pool and spa company in West Michigan, seeking a Customer Support Specialist to join their team. The role involves providing exceptional customer service by answering calls, managing service schedules, and addressing customer inquiries and concerns.
Retail
Responsibilities
Answering inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued
Managing service schedules for all technicians, parts orders, and service dept billing
Providing accurate information and guiding customers to the appropriate department or person for their needs
Skillfully addressing customer inquiries, concerns, and complaints, working to find solutions and ensuring satisfaction
Becoming proficient in our systems, including MS Office Suite, Docusign, and Evosus Platform
Collaborating effectively with team members across departments to create a seamless and positive customer experience
Embracing ongoing training opportunities to enhance your knowledge and customer service skills
Qualification
Required
Passionate about exceptional customer service
Thrive in a fast-paced, team-oriented environment
Answering inbound and outbound calls promptly and courteously
Managing service schedules for all technicians, parts orders, and service dept billing
Providing accurate information and guiding customers to the appropriate department or person for their needs
Skillfully addressing customer inquiries, concerns, and complaints
Becoming proficient in our systems, including MS Office Suite, Docusign, and Evosus Platform
Collaborating effectively with team members across departments
Embracing ongoing training opportunities to enhance knowledge and customer service skills
Highly organized
Customer-focused individual
Benefits
Critical Illness & accident insurance
Short term disability
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
Zagers Pool & Spa
Zagers Pool & Spa is West Michigan's largest swimming pool and hot tub dealer.
Founded in 1959
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase