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Raymond James · 1 day ago

Network Operations Analyst

Memphis, TN

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Raymond James is a global financial services firm, and they are seeking a Network Operations Analyst to manage and troubleshoot network infrastructure. The role involves ensuring the reliability and efficiency of network operations while providing support and guidance to other teams.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensure Keep-The-Lights-On tasks are handled with priority and efficiency

Provide Tier-2 support for incidents and problem tickets

Collaborate and provide network security guidance to other teams as needed

Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems

Participate in high priority calls and own problem management tasks

Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks

Ability to install new networking equipment and cabling within data centers

Provide suggestions to Engineering and Architecture teams on current and emerging technologies

Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement

Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans

Contribute into and own ITIL processes involving change management, audit tracking, etc

Promote service offerings to grow global infrastructure to meet business and technology needs

Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis

Performs other duties and responsibilities as assigned

Qualification

F5 Load BalancingLAN/WAN TechnologiesFirewall TechnologiesNetwork ProtocolsCloud TechnologiesWireless NetworkingSDWAN TechnologiesMonitoring ToolsQuality of ServiceITIL KnowledgeClient Relationship ManagementTechnical TroubleshootingCollaboration Skills

Required

F5 Load Balancing (LTM, GTM)

LAN/WAN network technologies and related protocols

Firewall Technologies (NGFW, SASE)

Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues

Understanding of security protocols (IPsec, SSL, TLS, etc)

Experience establishing and troubleshooting IPSec Tunnels

SSL VPN (Global Protect, F5 BigIP Edge Client)

SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access)

Wireless networking technologies (802.11x)

Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc)

Understanding of Cloud technologies (AWS, Azure, SASE, etc)

Converged voice and data infrastructures

Quality of Service (QOS) design and configuration

TDM / IP PBX configuration (Avaya, Zoom Phone, etc)

Common network monitoring, access control (NAC) and troubleshooting tools

Knowledge of service management frameworks (ITIL) desirable

Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting

Bachelor's: Computer and Information Science, High School (HS) (Required)

General Experience - 3 to 6 years

Preferred

F5 (Certified Administrator | Certified Technical Specialist)

Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center)

Palo Alto Certified Network Administrator (PCNSA)

Arista Network Administrator

ForeScout Administration

AWS Cloud / Azure Administrator certification desired

Company

Raymond James

Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.

Founded in 1962

Atlanta, Georgia, USA

10001+ employees

http://www.raymondjames.com

H1B Sponsorship

Raymond James has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)