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IPConfigure Inc. · 2 days ago

Software Technical Support Engineer

Norfolk, VA

Full-time

Onsite

Entry, Mid Level

IPConfigure Inc. is a privately held veteran-owned video surveillance research and development software company. They are seeking a Software Technical Support Engineer to work closely with customers and integrators, solving complex enterprise video management issues while documenting solutions and collaborating with product groups to improve their offerings.

SecuritySoftware

Growth Opportunities

Hiring Manager

Caroline Dugas

Responsibilities

Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services

Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved

Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems

Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training

Identify and report both software bugs and customer suggestions

Build servers that customers have ordered and install required software

Cycle new cameras through the lab for testing

Install network switches and run cables

Visit customer sites and troubleshoot issues if remote access is not available

Limited travel may be required to support company events

Qualification

Linux system administrationWindows system administrationNetworkingDebuggingTroubleshootingCustomer supportScriptingRESTful Web APIsCommunicationProblem solvingSelf-motivatedTeamwork

Required

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively

Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution

Networking background

Experience with Linux •OR• Windows system administration

Ability to build and troubleshoot servers

Customer support experience with over the phone and face to face communication

Debugging, troubleshooting skills are required

Strong problem solving skills are essential

Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures

All associates will perform duties as requested by management

Minimum of two-year degree in IT, CS, EE, or equivalent