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ACV Auctions · 1 day ago

Payment Specialist, Collections

Buffalo, NY, USA

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

ACV Auctions is a technology company revolutionizing how dealers buy and sell cars online. The Payments Specialist will handle day-to-day payment operations, ensuring accurate processing and communication with stakeholders while providing exceptional customer service.

AppsAutomotiveMarketplaceMobile Apps

No H1B

Responsibilities

Process payment transactions accurately and timely in accordance with established procedures and guidelines

Conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing

Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate

Communicate payment status and information to internal and external stakeholders in a timely and professional manner

Provide exceptional customer service to internal and external customers by responding promptly to inquiries and providing accurate information

Prepare and send invoices to customers in a timely and accurate manner

Monitor invoice and billing operations, identify discrepancies and work with internal and external stakeholders to resolve issues

Respond promptly to customer inquiries related to invoices and billing statements

Maintain accurate records and documentation related to payment transactions, invoices, and billing statements

Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations

Perform additional duties as assigned

Qualification

Payment processingCustomer serviceCollections experienceAttention to detailPrioritizationProblem-solvingVerbal communicationWritten communicationOrganizational skillsSelf-motivated

Required

Minimum - High School or GED

1 - 3 year Customer service or collections experience

Self-motivated with a sense of urgency for quality resolution

Ability to organize, prioritize, and provide a high degree of service

Ability to work and thrive in a fast-paced environment

Strong attention to detail and excellent problem-solving skills

Accuracy in reporting and presenting financial information

Strong verbal and written communication skills required

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)