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Robert Half · 3 days ago

Technical Support - Tier 1 | Tier 2

Kansas City, KS

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a Support Services Technician 3 to provide comprehensive technical support for software and hardware systems, ensuring smooth operations and effective solutions for users.

ConsultingHuman ResourcesRecruitingSecurity

No H1B

Responsibilities

Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions

Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy

Maintain a detail-oriented and positive attitude while interacting with users and team members

Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues

Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups

Troubleshoot remote connectivity issues, ensuring seamless access for users

Resolve problems related to network drive access and file storage

Utilize problem management databases and help desk systems to streamline support processes

Provide guidance and support to users on software applications, email systems, and operating systems

Collaborate with team members on more complex issues, escalating problems as needed

Qualification

Technical supportWindows environmentActive DirectoryOffice 365ServiceNowWindows 11 deploymentCustomer service skillsDocumentation skills

Required

Associate or Bachelor's degree in a related field is preferred

Minimum of 1-2 years of experience providing technical support in a Windows environment

Proficiency in troubleshooting and managing Office 365 applications

Strong customer service skills with the ability to communicate technical concepts clearly and effectively

Knowledge of Active Directory for managing users, groups, and computers

Ability to document technical processes and follow structured troubleshooting methodologies

Preferred

Familiarity with ServiceNow or similar ticketing systems is preferred

Experience in deploying and maintaining Windows 11 workstations

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k) plan

Company

Robert Half

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Founded in 1948

Menlo Park, California, USA

10001+ employees