N.S. International, Ltd · 5 days ago
IT Service Desk Technician II
Auburn Hills/Troy, MI, US
Full-time
Onsite
Mid Level
3+ years expN.S. International, Ltd. is a tier one supplier of instrument clusters and head-up display units for various OEMs. The Service Desk Technician ensures optimal end-user productivity by providing advanced technical support, maintaining devices, and troubleshooting hardware and software issues.
AutomotiveIndustrial AutomationManufacturing
Responsibilities
Provide regional service desk support by responding to tickets issued through the ITSM (IT Service Management) platform and resolving issues to the end user’s satisfaction. This includes troubleshooting technical problems that involve hardware, software, or network related issues
Create and maintain user and computer accounts in Active Directory, including assigning application access, ensuring security, and confirming privileges are within standards
Provides guidance to other service desk team members that require additional IT knowledge to solve. Creates and maintains accurate documentation for processes, troubleshooting steps, and subject knowledge
Perform and/or oversee software and application installation and upgrades as well as coordinate assistance from third parties when necessary
Provide IT orientation and training to new and existing company staff
Qualification
Required
Technical / Vocational schooling or equivalent applicable work experience
3+ years professional IT service desk experience, including demonstrated proficiency in supporting some or all of the following: Following ITIL practices using ITSM platforms such as ServiceNow, Fresh Service, Jira, or Zendesk
Troubleshooting complex hardware, software, and network issues
Supporting enterprise applications, Windows desktop environments, and mobile devices
RBAC using Microsoft Active Directory & Entra ID
Microsoft Office Suite, including Visio and Project
Cybersecurity, Antivirus, antimalware, and IT Management tools
IT equipment, software, and endpoint inventory maintenance
Observation, understanding, and execution of applicable company ISO/IATF certification standards related to the role and impact on the overall organization
Adaptation/Flexibility: Includes keeping an open mind regarding new ideas and ways of doing things. Willing to consider alternative interpretations or ways of looking at the situation. Demonstrating flexibility
Initiative/Results Driven: Includes setting high standards of performance for self and others. Striving to accomplish goals even if it means personal sacrifice. Putting the goals of the organization above own goals
Judgment/Decision Making: Includes making decisions and takes actions that have beneficial impact. Effectively evaluating information in order to come up with sound conclusions and recommendations
Resource Management: Includes setting clear objectives to guide action for self or others to accomplish goals. Organizing or adjusting information, people and materials to meet those goals
Team Work: Includes encouraging and supporting the ideas and effort of others. Finding ways to help the team or group perform effectively
Preferred
Industry certification (A+, Network+, MCP, etc.) is preferred
Company
N.S. International, Ltd
N.S. International, Ltd. is a wholly owned subsidiary of Nippon Seiki.
1001-5000 employees
H1B Sponsorship
N.S. International, Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (12)
2022 (15)
2021 (10)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Nadine Francess
Human Resources Business Partner
Recent News
Google Patent
2024-11-29
2024-11-29
Google Patent
2024-11-29
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