Mindr · 1 day ago
Collections Associate Remote (Part - Time)
United States
Part-time
Remote
Entry Level
$16.77/hr - $21.64/hr
2+ years expMindr is dedicated to supporting safer roads and stronger communities through their work. They are seeking a Recovery Associate to join their Recovery & Collections team, where the primary responsibility will be to help customers stay compliant while resolving outstanding balances in a positive and empathetic manner.
Assistive TechnologyOnline PortalsPublic Safety
Responsibilities
Support customers through inbound calls and text messages, helping them remain compliant with program requirements
Conduct outbound calls, texts, and emails to resolve balances and support retention efforts
Manage and follow up on payment plans, promises to pay, and settlements
Use strong judgment and organization skills to prioritize daily work and meet deadlines
Consistently meet or exceed individual and team performance metrics (KPIs)
Maintain confidentiality while handling sensitive customer and financial information
Qualification
Required
Clear, professional verbal and written communication skills
Associate degree or equivalent professional experience
Strong problem-solving skills with the ability to assess situations and recommend solutions
Excellent listening skills and emotional intelligence—you know how to balance empathy with accountability
Comfortable multitasking in a fast-paced, remote call-center environment
Self-motivated and goal-oriented, with a drive to succeed
Preferred
2+ years of experience in customer service, collections, sales, or account management
Benefits
Permanent work-from-home position
All equipment provided
Company
Mindr
Mindr offers public safety services using substance detection, monitoring, and safety technology.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kathy Holland
Chief Executive Officer
Karen Sisson
Senior Vice President, Government Affairs
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