IT Technician jobs in United States
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Digacore Technology Consulting ยท 1 week ago

IT Technician

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$40K/yr - $50K/yr

Digacore Technology Consulting is a technology consulting firm offering Managed IT Support Services to clients. They are seeking a qualified candidate to fill the role of Fast Team IT Technician, responsible for providing remote support to clients and ensuring clear communication while resolving technical issues.

Cloud ComputingConsultingNetwork Security
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Growth Opportunities

Responsibilities

Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software
Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS
User creation/termination app install, printer setups
Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets
Maintain and update system documentation using ConnectWise and IT Glue
Communicate professionally with clients, providing exceptional service and support

Qualification

A+ certificationTroubleshooting systemsWindows serversActive DirectoryOffice365Customer-centric approachMultitasking skillsProblem-solving skillsEffective communicationQuick learning ability

Required

Basic understanding of troubleshooting systems
Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach
Ability to diagnose technical issues and provide efficient solutions
Excellent multitasking skills and adaptability to rapidly changing environments
Quick learning ability for new software and troubleshooting tools
Self-motivated with a sense of urgency to meet service commitments
Recognize when it's appropriate to escalate support tickets
Strong problem-solving skills and a proactive attitude
A+ or other relevant certification

Benefits

Nationwide medical insurance.
Dental insurance.
Life insurance gifted to all employees.
Long-term disability insurance gifted to all employees.
FSA and HSA options.
401k match
Generous paid time off.
Mental health days
Paid certification assistance

Company

Digacore Technology Consulting

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๐“๐ก๐ž ๐๐ซ๐จ๐›๐ฅ๐ž๐ฆ "The internet is down!" You now have to start figuring out whom to call.
dateFounded in 2015
location
Lakewood, New Jersey, USA
people-size51-200 employees
web-link
https://digacore.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Abe Kramer
Chief Executive Officer
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Company data provided by crunchbase