Birdeye · 6 hours ago
Partner Success Manager, Channel
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expBirdeye is a leading reputation, social media, and customer experience platform for local businesses. The Channel Partner Success Manager will be responsible for nurturing relationships with channel partners, driving growth, and ensuring customer satisfaction through various engagement strategies.
Artificial Intelligence (AI)Consumer ReviewsCustomer ServiceLead GenerationMarketingSaaS
Responsibilities
Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
Marketing and other outreach to Channel partners including newsletters, phone calls
Managing the distribution of collateral and marketing materials to the Channel
Maintaining CRM and other internal systems
Developing and interpreting reports on Channel Partner engagement
Making recommendations and testing future engagement strategies
Logistical support for Channel Partners
Technical integrations support; API, SFTP, CRM automation, etc
Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
Produce weekly and month-end performance reports, and ad hoc analyses as required
Create engaging content that represents our brand in collaboration with other departments
Work with internal and external teams to address data quality issues
Work closely with third party account managers to ensure KPI goals are aligned
Monitor daily, weekly and monthly performance across accounts
Qualification
Required
Bachelor's degree
Digital marketing experience and vertical knowledge of various industries
2-3 years of customer success or channel partner management experience
Strong attention to detail
Self-starter with experience working in smaller teams and taking initiative on new projects
Strong analytical skills and outstanding attention to detail
Solid understanding of performance marketing, conversion, online customer acquisition and return goals
Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction
Preferred
Experience using a CRM (SFDC) is a plus but not required
Benefits
100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!
Company
Birdeye
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
1001-5000 employees
H1B Sponsorship
Birdeye has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$93MKey Investors
Accel-KKRTrinity Ventures
2022-03-10Series C· $60M
2017-02-13Series B· $25M
2016-01-28Series A· $8M
Leadership Team
Naveen Gupta
Co-founder CEO
Neeraj Gupta
Co-Founder and Chief Customer Officer
Recent News
PR Newswire
2026-01-06
2025-11-24
Company data provided by crunchbase