Dialpad · 2 days ago
Business Strategy & Operations Manager
San Ramon, US
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $181K/yr
8+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Business Strategy & Operations Manager, you will partner closely with the CTO to drive operational excellence and strategic execution across the Engineering team.
AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Provide high-level executive support as a trusted partner to the CTO, ensuring seamless synchronization between leadership priorities, strategic workflows, and team needs
Masterfully manage the CTO’s schedule to ensure energy is focused on the highest-leverage initiatives and long-term priorities
Draft internal memos, board decks, and town hall presentations; manage executive presence at conferences and press events
Oversee complex travel planning and T&E initiatives for the CTO and broader engineering leadership
Manage the flow of information into the CTO’s office; screen emails, prioritize urgent requests, and ensure timely responses to internal and external stakeholders
Design and orchestrate the "pulse" of the org, including leadership offsites, Engineering Manager summits, and all-hands meetings
Identify bottlenecks in our current workflows and implement scalable systems to fix them
Lead the quarterly planning and OKR setting process for EPD, ensuring goals align with broader business objectives
Foster deep relationships with Marketing, Sales, and Finance to ensure Engineering operates in a collaborative and integrated manner, never in a silo
Produce our annual global EPD Hackathon and other high-impact cross-functional meetups
Partner with the Operations Assistant to ensure all Engineering-specific administrative tasks—from vendor contracts to office space needs for the technical team—are executed with precision
Assist in tracking the Engineering department’s travel and entertainment (T&E) budget, ensuring compliance with company policy and the efficient use of resources
Partner with HR to operationalize departmental training and documentation, ensuring people programs are seamlessly integrated into the Engineering workflow
Oversee the execution of office operations and event logistics, ensuring high standards are met across the board
Qualification
Required
8+ years in business operations, project management, chief of staff, or executive support within scaling tech organizations
Ability to build cross-functional relationships and act as a liaison between the CTO and the broader organization
Proven ability to manage complex calendars and logistics while navigating shifting priorities in a fast-paced environment
An innovative mindset focused on turning messy, ambiguous ideas into streamlined, efficient processes
Experience leading meetings and creating executive-level presentations for various audiences
Exceptional project management skills with the ability to anticipate needs and stay three steps ahead
Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership
Proficiency with Google Workspace and project management tools (e.g., Jira, Asana)
Benefits
Competitive benefits and perks
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
Company data provided by crunchbase