PenFed Credit Union · 3 days ago
Sr Manager, Domain Architect & Process Orchestration
McLean, VA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
12+ years expPenFed Credit Union is hiring a Sr Manager, Domain Architect & Process Orchestration. The primary purpose of this job is to manage both internal and external resources managing PenFed's Process Intelligence and Orchestration in the decision management space, with a focus on speed of change and reusability. This role requires collaboration with various teams to oversee credit data inputs and support the decisioning environment.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Author the best-in-class design architecture of consumer originations, collections, and account management to fit within PenFed's Consumer Banking's vision, goals, and size
Demonstrate best-in-class process intelligence and process design, inclusive of feedback mechanisms to understand process breaks and stalls and user behaviors for continuous improvement in decision optimization
Recommend tools and architecture to independently be able to model, decompose, monitor and analyze the overall processing environment and health
Author and maintain the deployment architecture and processes according to best practices
Work with Business Intelligence teams to develop visualizations of the processing environment, inclusive of outcomes, speed, completion, abandonment and other KPIs
Extend decisioning into other areas of consumer banking such as account management, collections, etc
Manage relationships with internal teams, and external vendors including but not limited to software vendors and credit bureaus to support Consumer Banking underwriting, collections and other operations
Provide technical support for identifying, reporting, tracking, and resolving daily operational problems in decisioning systems, make formal recommendations regarding enhancements or changes
Collaborate with Product teams in understanding requirements and opportunities and converting into design, be they incorporation of 3rd party technologies, process changes, or improvements to the user experience
Qualification
Required
Bachelor's degree in computer science, engineering, mathematics, or statistics is required
Minimum of twelve (12) years of experience with process orchestration and optimization development and four (4) years of domain architecture experience is required
Minimum of six (6) years of direct management experience required
Experience with relational database management systems (SQL Server), client-server and GUI-based development tools is required
In depth knowledge of processing and case management software (Outsystems, SalesForce, or other equivalent) is required
In depth knowledge of process monitoring and measuring tools is required
Self-starter, comfortable leading conversations and assisting in driving architectural decisions and designs
Enthusiasm and an ability to work in a fast paced, rapidly changing environment
Preferred
Master's degree preferred
Experience with consumer lending credit systems is highly preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase