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Pacific Service Credit Union · 1 month ago

Teller/MSR I

Fresno, CA, US

Full-time

Onsite

Entry Level

$18.90/hr - $25.64/hr

1+ years exp

Pacific Service Credit Union is committed to strengthening their members’ financial future through trustworthy practices and exceptional service. As an MSR, you will be the face of the Credit Union, assisting members with transactions, account maintenance, and lending needs while delivering excellent service experiences.

BankingCreditFinancial Services

Comp. & Benefits

Responsibilities

Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions

Analyze members' needs and identify solutions through our robust products and services that would strengthen the financial future of those you assist, achieving set goals along the way

Deliver excellent service while assisting members and non-members with common banking transactions such as withdrawals, transfers, payments, and basic account maintenance

Build lasting relationships with members through strong interpersonal skills, communication skills, and trust

Open basic accounts and process loan applications for both new and existing members

Provide financial health follow-ups both in person, or remotely, including outbound calls to existing members

Promote the Pacific Service Credit Union brand by supporting business and community development efforts such as community and corporate events

Perform daily reconciliation and balancing of an individual cash drawer

Perform basic IRA transactions using the appropriate forms, process deposits and withdrawals, and answer basic IRA questions

Assist branch management with reconciliation and balancing of the Vault, Cash Recycler, ATM

Identify and recommend ways to continuously streamline or improve work processes and environments, as well as embrace the evolving technology and tools used to assist members

Understand and comply with all applicable federal and state laws and banking regulations such as those related to Bank Secrecy Act (BSA), OFAC, and anti-money laundering, as well as the policies and procedures of Pacific Service Credit Union

Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence

Provide relief for other positions in all branches, as requested

Perform other duties as assigned by the Branch Manager

Qualification

Customer serviceCash handlingBasic accountingCommunication skillsProblem solving

Required

High School diploma or equivalent required

One-year of customer service experience required; previous experience in a credit union or bank preferred

Ability to effectively communicate with/manage difficult members and situations and handle general public in challenging situations is required

Confident and comfortable in speaking with members about their financial goals to cross sell appropriate products/services

Aptitude to perform basic accounting functions, including exceptional arithmetic skills

Cash handling experience with ability to perform daily reconciliation and balancing of a teller cash drawer

Capacity to use keyboard, 10-key calculator and all other general office equipment

Preferred

Excited about the opportunity to help people, face-to-face

Benefits

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.