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NEOGOV · 1 day ago

Emergency Dispatcher

Middletown, PA

Full-time

Onsite

Entry Level

$26.96/hr - $26.96/hr

1+ years exp

The Pennsylvania Turnpike Commission is known as 'America’s First Superhighway' and operates a safe, reliable toll road system. The Emergency Dispatcher will monitor and coordinate communications for real-time traffic conditions, ensuring the safety and security of customers and employees while traveling or working on the highway.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic

Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC

Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs

Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System

Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway

Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology

Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures

Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities

Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects

Obtains hazardous material information from incidents and communicates to responders and affiliated agencies

Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools

Performs related duties as assigned

Qualification

Emergency Telecommunication CourseCLEAN/NCIC certificationEmergency dispatch experienceTyping 30 wpmSafetyTechnical CapacityActive ListeningAttention to DetailCommunication ProficiencyCustomer/Client FocusedFlexibilityTeamwork Orientation

Required

High school diploma or equivalent certification

One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches

Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires)

Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days

Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test

Must have and maintain a clean criminal history record and appropriate security clearances